Each item is made individually for you.

• Worldwide · approx. 4 – 8 business days
• You will receive a tracking number as soon as your package has been shipped.
• Separate shipments are possible. You will not incur any additional shipping costs.

Please also check your spam or promotions folder.

Shipping · from €6.90 · included from €100.

• You can return correctly delivered items within 14 days of delivery.
• The goods must be unworn, unwashed, and in their original condition.
• Returns must be sent to Germany and sufficiently franked.
• The direct return costs are borne by the customer.
• We cannot accept unstamped shipments.

• In case of defect, damage or wrong delivery, please do not return the item.
• Report the case with order number, a brief description and clear photos.
• We will review your information and provide a suitable solution for a justified complaint.
• Depending on the case, no return may be necessary.

Please do not return claimed goods without prior inspection.

First, send us an email to info@lucidloom.shop with:

• Order number
• clear photos of the item and the problem area
• brief description of the problem

We will review the case and get back to you with the next steps. Depending on the case, a replacement or refund will be issued.

All transactions are encrypted and processed through trusted providers.

• PayPal Account, Credit/Debit Card
• Visa / Mastercard / Amex via Stripe
• Klarna Pay Later, Installment Purchase
• Apple Pay & Google Pay Fast & Secure
• Sofort (Klarna) Direct Transfer
• Bancontact / eps Local Payment Methods
• Maestro / Shop Pay Further Payment Options
• UnionPay Internationally Usable

In most cases, your order will be processed via our regional shipping location in the USA, EU, UK, CA, or AU/NZ. This can shorten delivery routes and reduce customs processes depending on the destination country.

Note: Depending on the destination country, customs or import duties may still arise in individual cases. These costs are borne by the customer and are non-refundable.

Our designs are based on a classic streetwear fit — rather regular to slightly oversized.

For exact measurements, please use the size chart or the size finder for the respective item.

Yes — cancellation is possible as long as the production process has not yet started.

Please send us an email to info@lucidloom.shop with your order number as soon as possible.

• Washing: Turn inside out, max. 30°C delicate cycle
• Drying: Do not tumble dry — air dry
• Ironing: Do not iron over the print, iron from the inside out
• Dry cleaning: Not recommended

Some collections are limited edition.

Our core items may have regular restocks.

To not miss a drop, subscribe to the LUCID CIRCLE.

• Production on demand: Items are only printed or embroidered after an order is placed
• Less overproduction: No large inventories of pre-finished products
• Selected materials: Individual items are made from certified organic cotton
• Regional processing: Finishing and shipping are handled via nearby locations whenever possible
• Packaging with recycled content: Recycled packaging materials are used depending on the shipping location
• Focus on durability: Selection of robust products and suitable care instructions
• Transparent information: Materials and available certifications are listed directly with each product

You can reach us by email at info@lucidloom.shop.

Alternatively, you can also write to us using the contact form.

For short messages or questions, you can also write to us on Instagram or directly via WhatsApp.

We usually respond within 24 – 48 hours.

Yes — each hoodie comes with a matching © LUCID LOOM sticker for the respective design. One sticker is included per hoodie.