FAQ
FAQ – Shipping, Returns & Payment
How long does the production take?
Each item is individually made. Production usually takes 1-2 business days before shipping.
Can I change or cancel my order?
We start production shortly after receiving your payment. Changes or cancellations are only possible if you contact us immediately after placing your order at info@lucidloom.shop .
How long does the delivery take?
Germany & EU: approx. 1–2 business days after production
International: approx. 4–8 business days (depending on shipping service & customs)
International: approx. 4–8 business days (depending on shipping service & customs)
Delivery times
| Land / Zone | Delivery time (days) |
|---|---|
| Germany (DE) | 1-2 |
| Austria (AT) | 2-4 |
| EU | 2-4 |
| Non-EU | 2-5 |
| USA* | 4-8 |
| Worldwide | 4-8 |
*Delivery times may vary depending on location and customs.
Do you ship worldwide?
Yes. For orders outside the EU, import duties or taxes may apply, which are levied by the respective customs authority (costs are borne by the customer).
Shipping zones
| Zone | Countries |
|---|---|
| DE | Germany |
| AT | Austria |
| EU | Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus |
| Non-EU | United Kingdom, Switzerland, Norway, Serbia, Iceland, Liechtenstein, Albania, Montenegro, Bosnia & Herzegovina, North Macedonia, Andorra, Monaco, San Marino |
| USA* | Shipping with DHL to all 50 US states including Alaska & Hawaii |
| Worldwide | All other countries |
*Delivery times and customs fees may vary depending on the destination.
Will I receive a tracking number?
Yes, as soon as your order is shipped, you will receive a tracking link via email (if available for your country).
Can I return my order (right of withdrawal)?
Because we **produce to order**, we only accept returns for defective or incorrect items . Personalized or individually printed products are excluded from cancellation, except in case of defects.
How do I report a defect or incorrect delivery?
Please send an email to info@lucidloom.shop within 14 days of receipt, including your order number and clear photos of the problem.
What payment methods do you accept?
PayPal, credit/debit card (via Stripe), Klarna, instant bank transfer, Apple Pay, Google Pay. Currency fees may apply for payments outside the Eurozone.
Are you sustainable?
Yes – wherever possible, we use environmentally friendly, vegan and fairly produced textiles. Print-on-demand avoids overproduction and waste.
Are there any extras with my order?
Yes! Each hoodie comes with a free LUCID LOOM sticker .
